ICT is an abbreviation for Information and Communications Technology. Yet ‘Communications’ are usually the weakest side of the ICT professionals.
Granted, it doesn’t mean human communications in the abbreviation. And yes, some ICT people are remarkable speakers, facilitators, and buddies.
My point is, ICT education almost dismisses communication skills as unnecessary. Most of the good training in this area is designed for either marketing or sales people.
‘Soft skills’ can be the hardest of them all, and it would be nice to pay them more attention while educating technical people.